Privacy Policy

This Privacy Policy describes how ESP AUTO SERVICE, INC. ("we", "us", or "our") collects, uses, and discloses information when you use our online platform, which includes our site and any related services we offer.

Information We Collect

We collect information you provide directly to us when you use our service. This may include information such as:

• Information you provide when you contact us, such as your name, contact details, and details about your inquiry.
• Information you provide when scheduling or requesting services through our site.
• Information provided when you subscribe to newsletters or other communications.

We also automatically collect certain information when you access and use our site. This may include:

• Usage data, such as the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Technical data, such as your device's Internet Protocol (IP) address, browser type, browser version, operating system, device identifiers, and other technical information.
• Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our service.
• Improve, personalize, and expand our service.
• Understand and analyze how you use our service.
• Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
• Process your transactions and manage your service requests.
• Find and prevent fraud.
• Comply with legal obligations.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and is not overridden by your rights.
• We need to comply with the law.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• With service providers who perform services on our behalf to support our operations, such as hosting, data analysis, payment processing, and customer service.
• To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets.

We do not sell your personal data.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your personal information.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations. We will also retain usage data for internal analysis purposes.

Your Data Protection Rights

If you are a resident of the EEA, you have certain data protection rights. These rights include:

• The right to access, update, or delete the information we have on you.
• The right of rectification to have your information corrected if it is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right of restriction to request that we restrict the processing of your personal information.
• The right to data portability to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• The right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us in writing at the address provided below. We may ask you to verify your identity before responding to such requests.

You also have the right to complain to a data protection authority about our collection and use of your personal data.

Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

ESP AUTO SERVICE, INC.
107 Laconia St
Springfield, MA 01129